Speech Analytics: Understanding the Unspoken Data that drives Better Consumer Experience

You receive a call and analyze the emotion, tone and stress in a customer’s voice; the reason for the call; satisfaction; data that provides you with Agent QM, Revenue Enhancement, Root Cause Analysis, Sentiment Analysis, Cost efficiency, Customer Loyalty etc in a few seconds. Is this even possible in 8 hours shift? Probably ‘Not’. That’s […]

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Techment: A Vision that Sparkled Sixfold in 6 Years

“Everyone should carefully observe which way his heart draws him, then choose that way with all his strengths.” Every successful company started with only ‘One Idea’, an idea that sparkled into the minds and ignited the little frenzy of passion to turn into a successful venture. Following the same destiny, an idea came into Mr […]

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